All Collections
Using UpCentral
Tutorials and best practices
18 articles
What is a call handling and how do I set up call handling/routing for my company phone number?
What is a call queue and how do I configure a call queue for my company?
What is a call menu (IVR) and how do I configure a call menu for my company?
What is a ring group and how is that different from call queue?
How do I make an outbound call?
How do I assign a conversation to myself or another team mate?
What are employee notes for in the Shifts -Scheduling page?
How do I turn on automatic call recording?
How to obtain SIP credential for your VOIP desk phone/equipment
How do I configure missed call handling?
How to Send a Group Message on UpCentral
Connecting Your Yealink Phones to UpCentral Using Auto Provisioning
How to Import Contacts into UpCentral
How to Forward Missed Calls to a Specific Teammate's Individual Voicemail in UpCentral
How to Make a 3-Way / Group Call on UpCentral
How to Assign Friendly Names to Company Phone Numbers
How to Reset Your Password on UpCentral
How to Download UpCentral as a Desktop Application