If you need to ensure that missed calls to a specific teammate are forwarded to their personal voicemail rather than a shared company mailbox, UpCentral provides a straightforward way to configure this. Follow these steps to personalize voicemail settings for individual teammates:
Step 1: Access Teammate Settings
Log in to your UpCentral account.
Navigate to the People section from the side navigation pane.
Click on Teammates to view a list of your team members.
Step 2: Configure Missed Call Handling
Select the teammate for whom you want to change the voicemail settings.
Go to the Missed Call Handling tab.
Set the user’s missed call handling option to "Send the call to the teammate's voicemail".
Step 3: Update the Voicemail Greeting
While in the Missed Call Handling tab, you can update the voicemail greeting to personalize it. This greeting will be what callers hear when directed to this voicemail.
Step 4: Adjust Notifications and Permissions
Navigate to the Notification & Permission tab.
Turn off the access to the company voicemail. This action ensures that the teammate will only have access to their own voicemails when logged in.
Important Note for Account Admins
If you are an account administrator, be aware that you will have access to all voicemails within the company, regardless of individual settings. This is designed to facilitate administrative oversight and support.
By following these steps, you can ensure that each teammate has their own private voicemail, enhancing privacy and personalization in communication. This setting is particularly useful in maintaining individual accountability and ensuring that messages are received by the intended recipient only.