Occasionally, you may not be available to answer incoming calls immediately. UpCentral allows you to customize how missed calls are managed, whether they're directed to your individual teammates or to ring groups. This feature ensures that every call is handled efficiently according to your preferences.

To configure missed call handling for a teammate, first navigate to 'People' and then select 'Teammates'. Click on the name of the teammate whose settings you wish to manage.

Once you're on their profile, click on the 'Missed Call Handling' tab. Here, you will find a range of configurable options allowing you to set specific actions for missed calls during both business hours and non-business hours. These settings help ensure that every call is managed according to your team’s availability and preferences.

To configure missed call handling for a ring group, which will override individual teammate settings, start by selecting 'Company Number' from the left navigation menu. Then, choose 'Ring Groups'.

This option allows you to centralize call management decisions at the group level, ensuring a uniform response to missed calls across all members of the ring group.

Next, choose the desired Ring Group from the dropdown menu to manage, or create a new Ring Group if you haven't set one up yet.

Once you are in the 'Ring Groups' section, you will find the Missed Call Handling options at the bottom of the page.

Here, you can specify how the system should handle or route calls when ALL members of the ring group miss a call. After making your selections, be sure to click 'Save' to apply and preserve your changes.

Send the call to a team member: To ensure that calls are still attended to, you can choose to have them redirected to another team member. Simply select this option and choose the desired team member from the dropdown list.

Play a greeting/message (no voicemail): If you prefer not to use voicemail, select this option to play a specific greeting or message to the caller. You can use an existing audio file, record or upload new media, or even create a message using text-to-speech technology.

Forward to another number: This option allows you to forward missed calls directly to an alternative phone number, ensuring that calls can be answered even when the primary contact is unavailable.

Send the call to a ring group: For broader reach within your organization, select this option to have the call ring multiple team members simultaneously. This increases the likelihood that the call will be answered promptly.

Send the call to company's voicemail: To collect messages when no one is available to answer, choose this option. You can customize your voicemail greetings for both business and non-business hours by clicking on the "Change Voicemail Greetings" button in each section. This helps maintain a professional appearance and ensures that callers are appropriately directed.