Using UpCentral
Tutorials and best practices
- What is a call handling and how do I set up call handling/routing for my company phone number?
- What is a call queue and how do I configure a call queue for my company?
- What is a call menu (IVR) and how do I configure a call menu for my company?
- What is a ring group and how is that different from call queue?
- How do I make an outbound call?
- How do I assign a conversation to myself or another team mate?
- What are employee notes for in the Shifts -Scheduling page?
- How do I turn on automatic call recording?
- How to obtain SIP credential for your VOIP desk phone/equipment
- How do I configure missed call handling?
- Connecting Your Yealink Phones to UpCentral Using Auto Provisioning
- How to Import Contacts into UpCentral
- How to Send a Group Message on UpCentral
- How to Forward Missed Calls to a Specific Teammate's Individual Voicemail in UpCentral
- How to Make a 3-Way / Group Call on UpCentral
- How to Assign Friendly Names to Company Phone Numbers
- How to Download UpCentral as a Desktop Application
- How to Reset Your Password on UpCentral
- How Do I Add Phone Extensions in UpCentral?