Why is my call from an UpCentral phone number labeled as SPAM?

1. Why are my calls showing up as “SPAM” or “Scam Likely”?

Phone carriers and third-party apps use automated systems to detect and flag potential spam calls based on user reports, call volume, and calling patterns. If your number has been flagged, it may appear as SPAM, Scam Likely, or Potential Spam on the recipient’s phone.

2. What causes my number to be flagged as spam?

Your number may be flagged if:

• A high number of recipients have reported your calls as spam.

• Your calls are frequent and follow robocall-like patterns (e.g., many short calls in a short period).

• Your number is listed in spam databases used by carriers and call-blocking apps.

• Your caller ID is not properly registered or configured.

3. How can I prevent my calls from being marked as spam?

• To reduce the chances of your number being flagged:

• Ensure you’re making legitimate, expected calls to your contacts.

• Avoid making excessive outbound calls in a short period.

• Register your number with the Free Caller Registry (https://www.freecallerregistry.com/) to help carriers recognize your number as a legitimate business.

• Encourage your recipients to save your number in their contacts to avoid spam labeling.

4. How can I remove the SPAM label from my number?

If your number has been flagged, you can:

• Submit a request to major carriers to have your number reviewed and removed from spam lists:

  • AT&T: https://hiyahelp.zendesk.com

  • T-Mobile: https://www.calltransparency.com

  • Verizon: https://www.voicespamfeedback.com

• If you believe your number was incorrectly flagged, UpCentral can assist in verifying your number’s caller ID registration.

5. Will UpCentral replace my number if it is flagged as spam?

If your number continues to be flagged despite registration and compliance with best practices, UpCentral can discuss possible solutions, including obtaining a new number. However, replacing your number is not a guaranteed fix, as improper dialing habits can cause new numbers to be flagged as well.

6. Does UpCentral control spam labeling on calls?

No, UpCentral does not control spam labeling. Spam flags are determined by carriers (AT&T, Verizon, T-Mobile, etc.) and third-party apps (Hiya, Nomorobo, RoboKiller, etc.). UpCentral ensures your number is provisioned correctly, but spam detection is managed externally.

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