Information Needed to Initiate a Port-Out Request
To start the process of transferring your UpCentral number to a new provider, ensure you have the following details ready:
The phone number(s) you want to port out
The email address associated with your UpCentral account
Your name
The name of the carrier you’re transferring your number to
Your reason for porting out
Follow these steps to initiate and complete your number port-out request:
Request a Port-Out PIN and Customer Service Record (CSR) – Contact our support team by emailing [email protected] or reaching out via live chat to request your Port-Out PIN and Customer Service Record (CSR). Our team will provide the necessary details for your port-out request.
Receive Porting Details – Once we verify your request, we will send you the information your new carrier requires within 24 hours. Most carriers will ask you to complete a Letter of Authorization (LOA). Ensure the details in your LOA match what we provide to avoid delays.
Coordinate with Your New Carrier – Contact your new provider and follow their process for submitting the port request.
Port Completion – Your new carrier will inform you of your scheduled port date. On that date, your number will be transferred from UpCentral to the new carrier.
The entire process typically takes 1 day to 2 weeks, depending on your new provider. Your UpCentral and phone number must remain active on UpCentral until the transfer is complete, ensuring no service disruption.
If you have any questions or need assistance, feel free to contact us. We’re happy to help!
Still need help?
Contact us